Being a Tech Exec Category

Understanding Body Language

I just returned from a face-to-face meeting with a client tech exec, and it feels fantastic to be engaging with clients in person again. One key insight I’ve gained from these meetings is the significance of non-verbal communication that we missed out on during virtual meetings on platforms like Zoom, Teams, or Webex. The subtle cues conveyed through body language can greatly impact our understanding and connection with clients.

Our meetings follow a hybrid format, with some joining remotely while others attend in person.

During a recent session, I noticed an interesting dynamic between our technical Partner, who participated via Zoom, and the client. Being in the room provided unique insights that might have gone unnoticed. The Partner heavily relied on technical jargon to explain the proposed work, but it seemed that the audience was unresponsive. Every time technology acronyms were mentioned, the CIO subtly flinched and rolled his eyes. These reactions were evident to those present in the room.

Providing some context, we are currently developing a comprehensive “resiliency offering” that consolidates various concepts into a unified approach. It aims to address a wide range of challenges, while avoiding overemphasizing the offering for specific client needs like a DevOps platform assessment. Effective positioning is key. Resiliency encompasses incident management, site reliability engineering, disaster recovery, and more, all seamlessly integrated for uninterrupted service and consulting support. However, presenting this approach simply and without unnecessary complexity is vital. The client’s reaction is understandable; they believed we intentionally bundled and complicated components, potentially inflating costs.

Fortunately, the subtle expressions of disbelief did not go unnoticed, leading to a sincere and candid discussion with the Chief Information Officer during our dinner. Ultimately, we reached a consensus to shift our attention towards the core issue at hand and break down the aspects of resilience into manageable components that align with the client’s objectives.

The essential goal is to convey your tech expertise in a manner that resonates with the client’s business needs. Tailor your discussions to their specific challenges. Rather than presuming the client will be impressed by our knowledge, concentrate on addressing their issues and offering solutions. Observing body language can guide you in aligning the conversation or correcting any misunderstandings.

Click here for a post on handling miscommunication with clients.

As a Tech Exec, Your Reputation Counts

Becoming a tech exec is the ultimate achievement after years of diligently crafting and enhancing your reputation. Your reputation holds significant value, serving as a cornerstone for your career and personal brand. Your reputation counts.

As an influential leader, you have the talent to foster teams, stay updated with technology, and collaborate seamlessly with peers and executives. Your dedicated efforts have built an esteemed reputation, but it’s crucial to recognize the potential consequences of a misstep that could jeopardize all you’ve achieved.

Being mindful of organizational circumstances is crucial.

In hierarchical companies, leaders closely monitor progress, resulting in less career impact. However, in flat organizations like the Big 4, changing teams or roles carries significant risks that can affect reputation.

Imagine this: You’re a tech executive in a leading Cyber Advisory team at a renowned Big 4 company. With a strong software engineering background, you excel in sales and delivering Cyber services. Now, you eagerly showcase your expertise to enhance software consulting. They show interest and smoothly transition you into the Consulting Cloud Engineering team.

Transitioning into consulting without a network can the new leadership team may not actively seek your involvement, making connections and obtaining work more difficult.

Facing a challenging situation, you take charge of a less glamorous assignment outside your expertise. With confidence, you step up. But the project quickly becomes unexpectedly complex as personalities clash. It turns out to be a disastrous first assignment in Consulting. While the client’s responsible Partner acknowledges it’s not your fault, the Consulting Partner who assigned you disagrees.

The Consulting leadership team doubts your capabilities due to your departure announcement. Consequently, they won’t assign you any projects, heightening your desperation to secure a critical one. Meeting your annual targets depends on it. The situation grows more dire.

At some point, you face a tough choice: leave or risk being forced out. It’s disheartening, especially without a support system. Despite your experience, the leadership prioritizes only immediate outcomes. If you had faced a similar situation in the Cyber team, you would have received the necessary support to overcome this setback and transition to your next success.

Exercise caution and exercise prudence in thoroughly assessing new assignments before taking the leap. While you may possess confidence in your abilities, the unexpected can always occur. Your reputation counts and you don’t want to damage it with a misstep.

Click here for a post on moving from a corporate position to consulting.

Have a Backup Plan in Times of Uncertainty

Everybody has a plan until you get punched in the face.
Mike Tyson

As a tech exec, it is crucial to have a backup plan and anticipate the unexpected. Despite careful planning, things often deviate from the desired course. In moments of adversity and deviation, how do you respond? How do you lead your team through challenges and keep them motivated?

One key to navigating uncertain situations is by having a strong understanding of the market and industry trends. This knowledge can help guide decision making and inform strategies for adapting to changing circumstances.

Additionally, it is important to foster a culture of agility within your organization. This means encouraging flexibility in processes and promoting a mindset of continuous learning and improvement. By being adaptable, your team will be better equipped to handle unexpected challenges, pivot when necessary, and stay ahead of competitors.

Another critical aspect of successful leadership during times of uncertainty is effective communication. Clear and transparent communication with your team about the situation at hand can help alleviate stress and build trust. It also allows for open discussions about potential solutions and encourages collaboration.

In addition to communication, it is crucial for leaders to prioritize empathy and emotional intelligence. During times of uncertainty, people may be experiencing heightened levels of anxiety and fear. As a leader, it is important to understand and acknowledge these emotions, while also providing support and reassurance.

And for yourself, anticipate the unforeseen and resist complacency.

Even during a smooth journey, having a backup plan in place is prudent. For instance, proactively nurturing your professional network can act as a safety net, heaven forbid you find yourself in need of new opportunities. Remember, preparedness is key.

Being prepared and having a backup plan is paramount. Complacency poses a significant threat to technology leaders and their success. Stay vigilant and proactive to stay ahead in the game.

Another way to navigate through uncertain times is by staying informed. This means keeping up to date with current events and industry trends, as well as seeking out advice from experts or mentors. By staying informed, you can make more informed decisions for your organization.

Finally, it is essential to maintain a positive mindset during times of uncertainty. While challenges may arise, it’s important to focus on the opportunities that can come from adapting and overcoming these obstacles. Encourage your team to stay positive and stay focused on the future, rather than dwelling on the present uncertainties.

Click here for a post on embracing uncertainty in the tech world.

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Importance of a bigger picture

Many technology executives get so wrapped up in the details that they do not see the broader view of an issue, and hence, do not see the risks associate with their narrow point of view.

You might be familiar with the phrase, “You can’t see the forest for the trees.” This suggests that sometimes being too focused on the details prevents you from seeing the bigger picture.

“You can’t see the forest for the trees.” – John Heywood from his proverbs collection, 1546

Many tech executives focus on project details, missing the big picture and overlooking risks with their narrow viewpoint. This often happens because they focus intensely on specific technical issues or immediate challenges, neglecting the larger strategic picture. It is crucial to maintain an open mind and ensure a comprehensive view of all aspects of the business. A diverse team’s value lies in providing insights and perspectives beyond your own, offering fresh angles on problems or opportunities. Yet, it’s crucial to stay open to their ideas, creating an environment where team members feel empowered to share their thoughts and expertise.

Think of a hidden tiger in the woods: focusing too much on one thing could make you miss nearby dangers.

Stepping back gives you a bigger picture view to spot risks or opportunities that may not be obvious upfront. This ability to see the bigger picture is vital for effective risk management and strategic planning.

As a technology executive, recognizing these risks and opportunities requires taking a step back periodically. While focusing on details is crucial for specific tasks, it’s equally vital to take a broader view to ensure you’re prioritizing the right ones. This bigger picture view helps you evaluate, prioritize, and allocate resources more effectively, improving decision-making and business results. Balancing detail with the bigger picture is crucial for successful tech leadership in today’s fast-evolving world.

Moreover, keeping an open mind and welcoming diverse perspectives can also lead to innovation and creativity within the team. Different backgrounds, experiences, and ways of thinking can bring a fresh approach to problem-solving and decision-making. Promoting inclusivity and diversity benefits the business and fosters a dynamic, engaging work environment for all.

Besides fostering team diversity, it’s crucial to stay updated on industry trends beyond your expertise area. This allows you to anticipate potential disruptors or shifts in the market that could impact your business. Stay updated on new tech and industry trends to adapt strategies proactively instead of reacting last minute.

In conclusion, for technology executives, keeping an open mind and stepping back to see the bigger picture is vital for effective risk management, strategic planning, and fostering innovation. Embrace team diversity and stay updated on industry trends to stay ahead and make informed decisions for business success. So always remember, don’t get lost in the weeds, but also don’t overlook the hidden tigers in the woods. Keep a balanced perspective and embrace diverse viewpoints for continued growth and success in the ever-changing landscape of technology.

Click here for a post on avoiding unconscious bias as a tech executive.

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Building Your Network in Tough Times

I had the privilege of addressing a group of tech professionals, including a senior executive recently affected by a layoff. They were actively building their network. These individuals, feeling frustrated and confused despite being strong performers, found themselves singled out due to strategic decisions by their companies. Factors such as team restructuring, discontinuing underperforming products, or identifying lower-performing employees often dictate such decisions. Unfortunately, this group fell into the bottom 10-15% targeted for downsizing.

Job security remains a constant concern when working for others, as the threat of a layoff can emerge unexpectedly.

To navigate these disheartening and stressful situations, tech professionals should unite and collaborate. Launching successful projects can provide protection and the freedom of self-employment. Leverage your technical skills to start a blog, earn affiliate income, and undertake consulting projects. By sharing resources, you can mitigate the risks associated with working solo.

Often, meeting a group of like-minded individuals facing common challenges sparks creativity. It also allows for the exploration of new ideas and concepts that may not have been considered otherwise. Collaborating with others can lead to the discovery of new opportunities and potential partnerships, providing a sense of security and stability in an ever-changing industry.

Furthermore, building a strong network within the tech community can provide valuable connections for job opportunities or potential clients. By staying connected with other professionals, you increase your chances of finding future employment or securing freelance projects.

In addition to networking, it is essential to continuously upskill and stay updated on industry trends.

This will not only make you more marketable but also ensure that you are equipped with the latest knowledge and skills needed to succeed in the fast-paced tech world. Attending conferences, workshops, and online courses can help you stay current and relevant in the industry.

While job security may seem elusive in the tech industry, it is crucial to remember that there are always opportunities available for those who are willing to adapt and innovate. By staying connected, collaborating with others, and continuously learning, tech professionals can overcome challenges and thrive in their careers.

In conclusion, don’t let a layoff or uncertain job market discourage you – instead, use it as an opportunity to connect with others and building your network. After all, the tech community is all about innovation and resilience. Therefore, by working together and supporting one another during difficult times, we can create a stronger and more secure tech industry for everyone.

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