I recently spoke with a Partner at one of the Big-4 accounting firms who specializes in technology within client services and oversees a portfolio of cloud projects. Having built his entire career at the Big-4, he joined right after college and has never managed teams outside this environment. He acknowledges that the transition from Senior Manager to Partner has been challenging, especially since he is responsible for driving revenue growth while also building and managing teams.
With little real-world team management experience, he prioritizes billable hours over creating a supportive atmosphere that employees usually appreciate in other firms. This has led him to question if his current approach is standard or if he should adjust his leadership style to better accommodate his team. Ultimately, he is considering whether becoming a more empathetic leader would help him achieve his revenue goals. He also expressed concern that altering his leadership style might not align with the aggressive sales culture of the other Partners.
After more discussion, the Partner acknowledged that his emphasis on billable hours has boosted revenue but led to some team turnover. He shared that he values efficiency and productivity above all else, which can sometimes create a high-pressure work environment for his team members. This realization led him to question whether there are ways to strike a balance between driving revenue and creating a positive work culture.
This scenario highlights the importance of finding a leadership style that aligns with both personal values and company culture.
While being results-driven is necessary for business success, it’s equally important to prioritize employee well-being and satisfaction. A leader who can effectively manage both aspects will likely see long-term success in their role.
Additionally, empathy can play a crucial role in effective leadership. When leaders show understanding and consideration for their team members, it builds trust and fosters a positive work environment. This can lead to increased productivity, higher job satisfaction, and ultimately, better results for the company.
At the same time, it’s important for leaders to also consider the culture of their organization and how their leadership style may fit into it. It may be necessary to adapt certain aspects of their approach while still staying true to their values and principles.
Being an empathetic leader does not mean sacrificing business goals or compromising on one’s personal values.
Rather, it involves finding a balance between driving revenue and creating a positive work culture, while also considering the unique dynamics of the company. With effective communication and understanding, leaders can build strong relationships with their team members and ultimately drive success for both them and their organization.
So, it is crucial for leaders to continuously reflect on their leadership style and adapt as necessary to create a harmonious balance between business goals and employee well-being. This will not only lead to greater success in the long run but also foster a healthy and thriving work environment for everyone involved. As we continue to navigate through rapidly changing business landscapes, empathetic leadership will become even more vital in driving growth and success within organizations.
Click here for a post on empathetic leadership as a way to change culture.