As the most senior tech executive, such as a CIO, it’s common to find yourself reporting to a non-technical individual. In my own experience, I once worked for a CFO who was a lawyer and believed he had a solid grasp of technology. He attempted to drive the technology strategy, but unfortunately, his understanding was flawed. This presented challenges when it came to making necessary adjustments, as delicately handling a stubborn senior executive can be quite tricky. So, the question arises: how can you effectively manage your manager?
As a tech executive, one of the most vital skills is the ability to effectively manage upwards. This entails communicating with your non-technical manager in a way that helps them comprehend and make informed decisions about technology strategy.
First and foremost, establishing trust and credibility with your manager is crucial. Share your knowledge and expertise and be transparent about the challenges and opportunities in the technology landscape. By demonstrating your understanding of both business and technology, your manager will be more receptive to your advice.
Communication is key. Your non-technical manager may not be familiar with technical jargon, so it’s important to use language they understand. Employ real-world examples and analogies to simplify complex ideas and avoid overwhelming them with technical terms.
Active listening and seeking feedback from your manager are essential. Respect their opinions and address their needs and concerns. This will help you build a stronger relationship and gain their trust.
Setting realistic expectations is another important aspect of managing upwards. Be honest about the limitations and challenges of technology. Work together with your manager to set achievable goals and involve them in the decision-making process.
Remember that managing upwards is a two-way street. Encourage open communication and provide resources for your manager to learn more about technology and its benefits.
To effectively manage upwards as a tech exec, prioritize communication, active listening, realistic expectations, involving your manager, and promoting mutual understanding. Implement these strategies to build strong relationships and drive technology success. Continuously hone your skills and seek guidance from mentors or peers. Mastering managing upwards will make you a valuable asset in the ever-changing tech world. Strive for effective communication and collaboration between tech executives and non-technical counterparts for the benefit of our companies and industry.